Are there any specialized needs to work with Expert Chat? In case you are struggling to use our chat Instrument, you could possibly need to update your browser/network configuration, particulars can be found in SAP Expertise Foundation Short article 2392095.
A patch is usually a code-correction for a particular version of an SAP merchandise. Support deals are a set of one or more patches, and therefore are launched on the schedule.
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It is possible to look at The supply and e book the session by using SAP for Me while accessing your case specifics.
Scheduled appointments require at least 24 hours detect to allow engineers to get ready to the session.
The chat transcript and each of the attachments will almost always be captured and recorded within your circumstance log, if the issue is solved instantly or not.
The adjustment would not represent an increase in list charges for SAP support choices. Influenced customers and partners will likely be notified in accordance Along with the respective domestically agreed contractual stipulations. Read the full statement in English or German.
Expert Chat for VAR-d support companions as well as their stop consumers A operation enabling VAR-shipped support partners to implement Professional Chat website for his or her end buyers' systems is at the moment not offered.
If you are an on-premise purchaser, ensure your distant check here connection is open up and provide precise, valid conversation information. See SAP Awareness Base Posting 2633442 for information.
Guide with Consumer Administration including S-person management, authorization inquiries or password reset enable
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In case you have any questions about these or other support subject areas, remember to don't be reluctant to Get in touch with CIC.
Usually, partners also perform support-similar functions as an element of those implementation and Procedure services and will interact with SAP’s support Business on behalf of customers.
SAP is not going to click here maximize expenses for existing SAP Business Support contracts through the Original period 1 and initially renewal period 2.3 Following the deal is out of the Preliminary selling price lock SAP may boost the support selling price by CPI on annually basis, topic to agreement terms.